Best French Mortgage will always adhere to the Best French Mortgage customer charter:

• We will process your mortgage enquiry with the minimum delay and begin processing your enquiry the day it arrives or the next working day if it arrives on a weekend or public holiday. We have set ourselves the target of providing you with a mortgage quotation within two working days of receipt of your enquiry.
  
  

• We will advise you of all French tax and other financial incentives that are relevant to your circumstances and from which you could benefit, or put you in contact with a specialist if your situation is particularly complex.
  
  

• We will advise you as to the best legal arrangement for the financing of your purchase, taking into account the latest French and European legislation.
  
  

• We will inform you of the complete range of mortgage protection insurance, including health and loss of employment, irrespective of insurer.
  
  

• We will explain and if necessary clarify each and every term and condition of the mortgage we offer we get for you.
  
  

• We will use our best efforts to ensure that you are offered the best French mortgage at the best rate available on the market bearing in mind the circumstances of your case.
  
  

• We will be on call to help and advise you from the time you take out your French mortgage through to the time that the French mortgage is finally repaid.
  
  

• We will always act ethically and always work to further YOUR best interests.