OurCustomerCharter

Our partner brokers will always adhere to the BestFrenchMortgage customer charter:

• We will process your mortgage enquiry with the minimum delay and begin processing your enquiry the day it arrives or the next working day if it arrives on a weekend or public holiday. We have set ourselves the target of providing you with a mortgage quotation within two working days of receipt of your enquiry.

• We will advise you of all French tax and other financial incentives that are relevant to your circumstances and from which you could benefit or put you in contact with a specialist if your situation is particularly complex.

• We will advise you as to the best legal arrangement for the financing of your purchase, taking into account the latest French and European legislation.

• We will inform you of the complete range of mortgage protection insurance, including health and loss of employment, irrespective of insurer.

• We will explain and if necessary clarify each and every term and condition of the mortgage we offer we get for you.

• We will use our best efforts to ensure that you are offered the best mortgage at the best rate available on the market bearing in mind the circumstances of your case.

• We will be on call to help and advise you from the time you take out your mortgage through to the time that the mortgage is finally repaid.

• We will always act ethically and always work to further YOUR best interests.

Whatever the mortgage question, the answer is BestFrenchMortgage